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This topic contains 7 replies, has 2 voices, and was last updated by Magda Magda 2 months ago.

URGENT // js_composer – Error 500

  • Post count: 8

    Fresh install.

    Seems to be an issue with the js_composer.

    Fresh install on the latest version of WordPress.

    Post count: 8

    update:

    Rev slider also causes Error 500 upon activation.

    Magda
    Post count: 12218

    Hello!

    Sorry to hear about your problems with our theme.
    Unfortunately I wasn’t able to access your dashboard to check the source of this problem (img)
    Please let me know how I can access the dashboard on your site and also please send me FTP credentials, so I will be able to check the problem in the files. You can send this credenials as private reply, so only support people will be able to see them.

    Best regards,
    Magda

    Post count: 8
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    Post count: 8
    This reply has been marked as private.
    Magda
    Post count: 12218

    Hello!

    Thank you for the information. Unfortunately I wasn’t able to access the server via the FTP credentials you send me. I am getting information that the Login authentication failed. Could you please check credentials and send us?

    Best regards,
    Magda

    Post count: 8
    This reply has been marked as private.
    Magda
    Post count: 12218

    Hello!

    No problem 🙂 I was able to access your FTP with the new credentials!

    The issue was created by the memory limit set on the site via wp-config.php file (img) I changed it for you to 128 MB 🙂

    I installed and activate RevolutionSlider plugin and VisualComposer plugin for you. I also left the Memory limit plugin so you will be able to keep an eye on your memory limit 🙂

    Please let me know if there is anything else I can help you with?

    Best regards,
    Magda

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