Hi! Thanks for purchasing one of our themes, we really appreciate it!
Each product comes with it’s own documentation. Many support related questions can be answered simply by reading the documentation. So, please take the time to read through the documentation included in the theme zip package.
But, If you still have a problems please feel free to open an issue!
- the website URL
- detailed information about your problem (screenshots, etc).
- login and password to wp-admin (WordPress themes only)
- if possible – FTP access (login, password, URL)
Scope of standard support
We can help you with:
- Responding to questions or problems regarding the item and its features
- Fixing any discovered item’s bugs
- Providing updates to ensure compatibility with new software versions
If your issue is not covered by the previous list and you still want help with your new template, please contact firstname.lastname@example.org and ask for a quote. We can create your website from scratch, redesign it or just extend existing ones. For more information, please take a look at https://www.createit.com/projects/
Typical issues covered by Premium Support:
- Custom CSS
- Support for third party software and plug-ins
- WordPress Installation with Theme configuration
- Server configuration
- Site structure modifications
- Graphic adjustments, etc
- WordPress general howto’s