Forum Replies Created

  • Hi!

    Decima theme is not integrated with any Visual Editor. Theme can be edited with shortcode generator, more info: here.

    Slider used in our theme is our dedicated shortcode, you can use it in page content with shortcode generator, just select Sliders > Flexslider.

    Thanks,
    Julka

    Hi again!

    We’ve submitted theme update with fix for the products issues. New theme release should be available tomorrow on themeforest.

    Thanks,
    Julka

    Hi!

    Thanks for reporting this. I can see that we have similar problem on our demo page. We’re investigating the issue. I will let you know as soon as we solve this.

    Thanks,
    Julka

    Hi!

    1. I can see that you are using images twice in each article, once in post content, screenshot and again as a featured image: screenshot. Please use it only once, as a featured image. There is no need to duplicate the featured image in post content.

    2. I can see that we have some issue with social widget styles. I’ve added a temporary CSS fix in your admin panel – in next theme update we will include a proper solution for this.

    3. I’ve added the CSS to fix the tags layout. Solution for this also will be included in next theme update.

    Let me know if there is anything else I could help you with.

    Thanks,
    Julka

    Hi!

    It look like slider images were not imported correctly. When you go to Download Slider Items settings you will see that you have ’empty’ images selected, screenshot: here. If you change it to correct images it works correctly, example: here.

    Let me know if there is anything else I could help you with.

    Thanks,
    Julka

    Thanks for letting us know! I’m glad that you’ve managed to solve this.

    Julka

    Hi!

    We’ve checked the latest version of the theme on our demo and test page and we can’t recreate the problem. So can you please send us your ftp access, so we could check this? It looks like problem is specific to your website, so we will need to take a look into your files.
    You can safely send credentials via private reply. Only support team will see it.

    Thanks,
    Julka

    Hi!

    Please verify if you use correct google calendar code and make sure that Google Calendar that you want to share on website is public. If that won’t help – please send us your ftp access and information where you added the google calendar code, so we could check this.

    Thanks,
    Julka

    Hi!

    Can you please provide access to your admin panel and ftp access, so we could check the issue?
    You can safely send credentials via private reply – only support team will see it.

    Thanks,
    Julka

    Hi!

    Sorry for the waiting time. I was able to log into your admin panel though I can’t see any of our themes installed on your website. If you are trying to install child theme, like Cupcake you need to install first the main theme, which is Seafresh. You will find information about that in your admin panel, screenshot: here and in our documentation.

    So please, first install the Seafresh zip package and only after that you can install and activate child themes, like Cupcake.

    I hope it will resolve the issue.

    Thanks,
    Julka

    Hi!

    You should be able to setup ftp account via your hosting service.Here: link you will find information how to do that.

    Thanks,
    Julka

    Hi!

    Thanks for the credentials! Though I can’t see any of our WordPress themes in your admin panel nor ftp? Can you please install the theme that you have purchased so we could check the issue?

    Thanks,
    Julka

    Hi!

    I tried to log into your ftp to check this, though unfortunately credentials don’t work for me,
    sreenshot: here.
    Can you please send me correct login and password to your ftp account?

    Thanks,
    Julka

    Hi!

    Yes, though for paypal you will need to generate the button code from you paypal account. You will find more information about that: here.

    Thanks,
    Julka

    Hello There!

    You need to change file theme/shortcodes/team/ctTeamShortcode.class.php and change the number of team boxes (counter value) to 5. I hope it will resolve the issue.

    Thanks,
    Julka

    Hi!

    Please make sure that you are using correct shortcode to selected product type. Menu products and categories can be defined under Menu tab, where I don’t see “zoet” category, screenshot: here. And WooCommerce (shop) products are different type of post types, which can be displayed with WooCommerce shortcodes. You will find more info about that in our documentation, link: here.

    Thanks,
    Julka

    Hi!

    Please try to install plugin manually via Plugins > Add New > Upload. You will find zip package with plugin files in vendor/ct-size-guide folder in purchased package.

    It should resolve the issue.

    Thanks,
    Julka

    Hi!

    It can be change with the Custom CSS code.

    You can use custom image or just define color instead of image url. Code can be added via Appearance > Theme Options – Code- Custom styles

    Thanks,
    Julka

    Hi!

    Issue was caused by missing:

    Code on this page. Please add this at the end of you html page (but before the closing /body tag). It should resolve the issue.

    Thanks,
    Julka

    • This reply was modified 7 years, 11 months ago by Julita.

    Hi again!

    Unfortunately I don’t have PSD version for you, but fonts used for this logo are:
    Lato Light and Lato Black.

    Thanks,
    Julka

    Hi!

    Let me contact our graphic designer about that and get back to you with more info.

    Thanks,
    Julka

    Hi!

    You can display widget area on mobile with the following code:

    Just add it via Appearance > Theme Options – Code – Custom styles. We removed widgets from the mobile version because of readability.

    Thanks,
    Julka

    Hi!

    Problem with sections was caused by conflict with AnimateCSS script with the latest update. I disabled the animation options via Appearance > Theme Options > General and your content is back.
    Can you please send us your ftp access, so we could check the problem with the navigation scrolling?
    You can safely send credentials as private reply. Only support team will see it.

    Thanks,
    Julka

    Hi!

    Please add the following CSS in Apppearance > Theme Options – Code – Custom styles to change contact borders and text to white:

    .wpcf7-form-control {
    border: 2px solid #fff;
    color: #fff;
    }

    To create a popup with contact form you would need some Popup plugin with option to add custom content inside the popup. Unfortunately we don’t have any option like implemented in our theme.

    Thanks,
    Julka

    Hi!

    Can you please send us your ftp access, so we could check what is causing the problem with customizer and header? You can safely send credentials as private reply.

    Thanks,
    Julka

    Hi!

    Thanks for reporting the issue. We’re checking what’s the problem with header. I will let you know as soon as we solve this.

    Thanks,
    Julka

    Hi!

    You need to edit form/config.php file with your email address, screenshot: here.

    It should resolve the issue.

    Thanks,
    Julka

    Hi!

    You need to edit href attribute for each button to the url where button should direct http://prntscr.com/bec4kk

    Thanks,
    Julka

    Hi!

    Thank you! Now it works again. we’re checking the problems with customizer and scrolling effect.

    Best Regards,
    Julka

    Hi!

    Sorry for the long waiting time! Have you changed your admin panel credentials? Unfortunately we can’t login to your admin panel and we need the access to solve the issue.

    Thanks,
    Julka